Policies and Accessibility

  • Box Office Policies

    Late Seating
    Guests arriving late will be seated at the discretion of the House Manager.  To limit audience distraction, late arrivals may be required to wait outside the outdoor performance space until they can be seated during an appropriate pause in the performance. Late arrivals are not guaranteed their ticketed seat assignments. Arriving at least 15 minutes early to a performance is highly recommended.

    Ticket Exchanges
    The Hangar Theatre does not issue refunds for any ticket purchases. Ticket purchasers are encouraged to carefully review the details of their order before proceeding with their purchase. Exchanges may be requested up to 24 hours before the event, for a $7 fee and subject to availability. Exchange fees are waived for subscribers; learn more at www.hangartheatre.org/subscriptions.

    Weather Policy
    Most often the show will go on, and depending on the severity of the weather, will be performed as scheduled. The Hangar Theatre encourages all patrons to dress for potential weather changes and temperatures, as our indoor theatre is often chilly year-round and our outdoor seating is not covered. Umbrellas may not be opened in the audience seating areas.

    If the weather may cause a safety risk, the performance may be delayed for up to an hour before there is a decision to cancel or continue. The decision to delay will be communicated ASAP via e-mail to ticket holders, and will be posted on the Hangar Theatre website and social media pages.

    Postponement Policy

    If a performance is postponed, tickets will be held and valid for the new dates once announced. If ticket holders cannot attend the adjusted dates, refunds will be provided in the form of a credit on their Hangar Theatre account for the price of their ticket(s) (excluding ticket processing fees) that can be used toward the purchase of any future Hangar Theatre Company performance, subject to seating availability.

    Cancellation Policy

    If a performance is cancelled prior to the start of show, ticket holders will receive a credit on their Hangar Theatre account for the price of their ticket(s) (excluding ticket processing fees) that can be used toward the purchase of any future Hangar Theatre Company performance, subject to seating availability; credits are valid for 1 year. After a year has passed from the date of the cancelled performance, your ticket purchase will be converted into a tax-deductible donation in support of the Hangar’s artistic and educational programs. Decisions about cancellations will be communicated ASAP via e-mail to ticket holders, and will be posted on the Hangar Theatre website and social media pages. Please check frequently for updates.

    If a delay or cancellation is needed during a performance, theatre staff will communicate that decision to the audience at the show. No exchanges or refunds will be granted to patrons if the first act (or one hour) is completed before a cancellation. Patrons who would like to attend the performance in its entirety at a later date, are encouraged to purchase Pay What You Will tickets HERE.

    Processing Fees
    Ticket processing fees apply to all purchases regardless of the method of payment or way in which they are purchased (online versus in person).

  • Accessibility Policy

    The Hangar Theatre is committed to an inclusive and welcoming environment for all. We strive to offer all patrons an enjoyable experience in safe and accommodating surroundings. We will do our best to make any necessary adjustments or modifications to enhance your theatre experience. Please let our box office know of any accommodations or requirements when purchasing tickets.

    What staff and volunteers will do:

    • Recognize that each individual is unique and has their own interests and skills.
    • Ask individuals for their advice about what modifications will help them.
    • Whenever possible, make adjustments to our equipment, rules, and environment and modifications.
    • Create an environment that supports, reflects, and promotes equitable inclusive behaviors and practices.
    • Create a sense of belonging and respect for all diverse identities, backgrounds, and abilities.
    • Ensure that people can enjoy Hangar Theatre programs and activities without discrimination, harassment or bullying.
  • Accessible Parking & Restrooms

    Accessible parking is designated near the Hangar Theatre entrance, which opens directly to the lobby.  There are wheelchair-accessible restrooms on the same floor, as well as a private restroom available for patrons who require assistance.

  • Wheelchair Accessible Seating

    All front row (row A) seats are designated as wheelchair accessible and are reached via a ramp. You may transfer into a theatre seat with the help of a companion, or request to have a theatre seat removed to remain in your wheelchair. Please let the box office know your preferences when purchasing your tickets. If you choose to transfer to a seat, an usher will store your wheelchair or walker and return it as needed during intermission or the end of the performance.

    Companion Tickets

    Patrons who need an accessible seat may purchase one companion seat. Wheelchair and companion seats are sold on a first-come, first-served basis. Please be sure to inform the Box Office representative of your seating needs when purchasing tickets.

  • Assistive Listening

    The Hangar is equipped with a special sound system for the hearing impaired.  Receivers and headphones are available at the Box Office free of charge; a photo ID is required as security.

  • Sensory Friendly Performances

    Our KIDDSTUFF season features sensory-friendly performances every Saturday at 10 AM. These shows will be modified to suit the various sensory needs of children and families in attendance. Sensory support materials* such as weighted lap desks, fidget spinners, and noise reducing headphones will be available for rent, free of charge, at every performance this summer.LEARN MORE.

    *Support materials are available for use at any Hangar Theatre production. Simply ask at the Box Office.

  • Photography and Video Recording

    All camera, audio and video equipment use is strictly prohibited in the theatre and during performances.

  • Children at Performances

    Children under five are not permitted entry to Mainstage performances. Age ranges for our KIDDSTUFF performances are up to the discretion of the parents or legal guardians. All strollers, baby carriages, and car seats must remain in the lobby during performances.

    Parents with Babysitters
    Please tell your sitters the exact location of your theatre seat(s) and the phone number to reach our Front of House staff: 607-273-2787.

  • Service/Guide Animals

    Trained service dogs are welcome and must rest in your seating area during the performance.  Please let us know if you are bringing a service dog when purchasing tickets. Other animals will be addressed on a case-by-case basis.

Additional questions? Check out our FAQs.