Outdoor Venue FAQs

Answers to F.A.Q.s will change frequently according to state guidelines. Please check back for updates!

Where will your outdoor season take place?

Our venue will now be an outdoor, socially distant performance space on the Hangar property, located behind the theatre across from the dog park.

What if it rains? 

Weather Policy

Most often the show will go on, and depending on the severity of the weather, will be performed as scheduled. The Hangar Theatre encourages all patrons to dress for potential weather changes and temperatures, as our outdoor seating is not covered. Umbrellas may not be opened in the audience seating areas. We recommend bringing clothing layers including a jacket with hood, rain boots, and bug spray for exposed skin. You may choose to bring blankets and seat cushions. 

If the weather may cause a safety risk, the performance may be delayed for up to an hour before there is a decision to cancel or continue. The decision to delay will be communicated ASAP via e-mail to ticket holders, and will be posted on the Hangar Theatre website and social media pages.

Full details of our exchange, weather, and cancellation policies are available online HERE.

Ticket Exchanges
The Hangar Theatre does not issue refunds for any ticket purchases. Ticket purchasers are encouraged to carefully review the details of their order before proceeding with their purchase. Exchanges may be requested up to 24 hours before the event, for a $7 fee and subject to availability. Exchange fees are waived for subscribers; learn more at www.hangartheatre.org/subscriptions.

Cancellation Policy
If a performance is cancelled, please contact the Box Office within 48 hours of the cancellation to receive a credit for the price of your ticket (excluding ticket processing fees) that can be used toward the purchase of any future Hangar Theatre Company performance subject to seating availability; valid for 1 year. After the 48-hour window expires, your ticket purchase will be converted into a donation in support of the Hangar’s artistic and educational programs. Decisions about cancellations will be communicated ASAP via e-mail to ticket holders, and will be posted on the Hangar Theatre website and social media pages.

  • How do I buy tickets?

    Purchase your tickets BEFORE arriving at the theatre. Tickets may be purchased online HERE and by phone (607-273-2787) up to 1 hour before the performance. All ticketing will be electronic and mobile-friendly; you may print your tickets at home or simply bring your smartphone. If you do not have a smartphone or forget yours, we can check you in manually. 

  • How do I choose my seats?

    Please review the seating chart online carefully and select the pod of seats that matches your group size. If you have a pod size that is not available online or need specific accommodations, please choose a different performance time or contact our Box Office to be seated (607-273-2787, boxoffice@hangartheatre.org).  

    We encourage individuals that wish to sit together and do not require social distancing from one another to purchase tickets in one transaction. 

  • What should I bring?

    See our rain policy above. The weather is unpredictable in Ithaca, so we recommend bringing clothing layers including a jacket with hood, rain boots, and bug spray for exposed skin. You may choose to bring blankets, seat cushions, or food.

  • What will your chairs be like?

    Our outdoor venue has chairs positioned in a specific design for your safety and to ensure proper social distancing. They will be sanitized after use. You are welcome to bring a seat cushion or blanket. 

    You may chose to upgrade to Umbrella Seating- (see question about Row I, our row of umbrella-covered, high top tables). 

  • What concessions are available?

    For your safety, please adhere to the following guidelines: we invite you to bring your own food, but our liquor license prohibits outside alcohol. We will have a selection of bottled or canned beer, wine, soda, and water as well as a menu of packaged snacks. We also plan to expand our popular Food Truck Fridays to other days to provide you with an array of delicious local dining options while you enjoy the show. Check this page and your inbox for the most up-to-date information. 

  • Why do seats in the back row (Row I) cost more?

    The back row of our venue features umbrella-covered, high top tables. A table seats up to 4 people and provides patrons with an intimate space to enjoy concessions and company. The tables are premium seating options and include the cost of 4 adult tickets.

  • How will accessible seating work?

    There are 6 accessible aisle seats and 6 companion seats for every performance. These are marked on the seating chart and should only be purchased by patrons requiring accessible seating. 

  • Can I go inside the building to use the bathroom?

    Yes. The restrooms will be available for use with limited capacity. We will be extending intermission times to accommodate.

  • How can I get an Assistive Listening device?

    Simply request a device the Box Office when you arrive. A driver’s license will be required to rent a device.

  • What are the show times? Do you have matinee performances?

    All productions  begin with a preview performance on Thursday evening followed by a Friday opening night. Our Mainstage performances run at 7:30 PM Tuesday through Saturday with 2:30 PM matinee performances on Wednesday, Saturday, and Sunday. Our KIDDSTUFF performances run Fridays and Saturdays at both 10:00 AM and noon.

  • What are Preview Performances?

    Previews are shows performed in front of an audience prior to their official opening. The purpose of preview performances is to give the director and creative team a chance to experience the production with an audience present, while adjustments can still be made. Some theatres offer several previews to audiences prior to opening night. This summer, the Hangar will offer one Thursday preview for each production. 

  • For An Odyssey: What does “community-created theatrical experience” mean?

    Community-created theatre projects “center and highlight community members as culture bearers, storytellers, and artists, as opposed to community theatre which uses previously produced plays with community members acting” (click for full explanation from Gum-Dip Theatre).

  • Can I bring my pet?

    Only service animals may accompany you at a Hangar Theatre performance.

Socially-distant seating chart (example of online view):